Thursday, September 08, 2005

The buying and selling of B2B

I can't keep up anymore.
It seems that everything in B2B publishing is for sale. And what isn't for sale was just sold a few days ago. And anything that hasn't been sold or isn't on sale is looking to buy something else.
Stamats has picked up a new property, according to BtoB Magazine.
101Communications is on the block, according to Folio.
Advanstar just bought some trade shows a few weeks after selling some magazines.
And VNU Business is thinking about a sale too, according to the Deal.
Of course it was the same group that owns the Deal that just bought Primedia Business.
The pace of all this seems ... somehow... too frantic. I believe with all my heart that this is a wonderful time of change in our industry. I'm excited by things such as participatory journalism, standalone journalists, RSS feeds and post-objectivity ethics.
But I'm also nervous. I fear that at a crucial time for our trade, too much attention is being paid to short-term returns.
There is, of course, the additional concern that the sudden arrival of a slew of B2B properties on the market may hurt values. Or, as my friend and fellow B2B blogger puts it: "Can the market bear another large overall deal?"

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Wednesday, September 07, 2005

The ugly truth about ugly sites

John Maeda, a professor at MIT's Media Lab, has a new column at Businessweek about design. In today's column, Maeda wrote about a type of trail marker he came across while hiking. I was struck by this line: "The key is to provide the hiker, the user, or the viewer with enough -- but not too much -- information."
I wish that everyone with responsibility for a B2B journalism Web site would spend some time on that same trail, and digest that same lesson about simple design. Because perhaps the most consistently embarrassing thing about our industry is the preponderance of truly garish Web sites.
Take a look, for example, at Cleaning and Maintenance Distribution. The site is an exercise in visual overkill -- blinking ads, poor color choices and non-intuitive navigation. Putting aside the editorial issues -- advertorial copy in the news hole, lack of a feedback function -- and there's only one thing you can say about this site.
It's ugly.
And it's not alone.
I've written about sites that are just ugly, and I've written about sites that seem to not have a clue. And I remain perplexed as to why so much of what B2B publishers do on the Web is so amateurish.
If you're interested in what does and doesn't work in Web design, take a look at the work of Jakob Nielsen and read the Eyetrack study.
If you'd like to see an example of good design from a trade publisher, check out CMO Magazine.
And please take a look at brandchannel -- perhaps the loveliest B2B site on the Web.

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Tuesday, September 06, 2005

Your readers are remixing your Web site

Unless you are younger or hipper than the average guy working at a trade magazine, you probably haven't paid much attention to remix artists. But now you have to.
Remix artists take existing work and redo it in a fashion more to their liking. The most well-known example is the "The Phantom Edit," in which a remix artist re-edited the Star Wars film "Phantom Menace" to remove the annoying character Jar-Jar Blinks. Perhaps more interesting is DJ Dangermouse's "The Gray Album," which combines the Beatles "White Album" with Jay Z's "The Black Album."
Remixing has also captured the attention of Web programmers. And there are now plug-in applications available for the Firefox browser that allow readers to see your site the way they want to see it, not the way you want them to see it.
Wired has an interesting article on the enabling technology, known as Greasemonkey, and some of the applications. B2B publishers should take a look. Greasemonkey lets users circumvent two of the major revenue sources of online publishing. First, by downloading a Greasemonkey script I can avoid seeing the ads on your page. Second, I can download scripts that offer up alternatives to any e-commerce applications on your site.
This is powerful, compelling stuff. And publishers ignore it at their peril.
Content is separating from its containers.

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Friday, September 02, 2005

When advertising lays an egg

When advertising is poorly done, it's bad news for the editorial department.
Cheap, stupid ads don't serve the advertisers' needs. And that can lead advertisers, publishers and salesmen to put pressure on editors to do something inappropriate to help. I've been watching this scenario play out for decades now. When an editor tells me that he's being pushed to help an advertiser by writing a puff piece, etc., I ask to see the ads that the company runs. Inevitably, I find that the company is using the dumbest, lamest, most amateurish ads you can imagine. Sometimes the ads are done in-house by the advertiser; sometimes they are done in-house by the publisher. But whatever the source, the problem is the same -- the ads suck.
That's why I believe that big companies with skilled marketing departments and creative ads aren't what threaten editorial ethics. It's always the little guy -- the little, dumb guy -- who makes outrageous and unethical demands.
I've argued that the best defense against such things is the use of compelling advertising. And perhaps B2B publishers need to invest in hiring more talented people to create ads for their customers.
Or, perhaps B2B publishers should hire less talented and creative people to create ads. Maybe the problem is too many people trying too hard to create serious ads. Take a look at this remarkable commercial. (Thanks to Adrian Holovaty for finding this thing in digital form.) Then ask yourself the following vital questions:
1) Does content have to be professional and well-done in order to be compelling and effective?
2) Is someone at my publication -- whether it be a salesman, support staff or the publisher -- helping advertisers to produce work that works?
3) If that thing is Eagle Man, why is it laying an egg?

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Wednesday, August 31, 2005

Good association, bad association

Given the recent debate on this blog and elsewhere about ethics policies and B2B journalism, I asked Paul Heney, president of Trade, Association and Business Publications International, if we could expect an ethics guideline from TABPI. Paul's response gladdened my heart.
"TABPI does not have an ethics policy of its own, but that is one project slated for the summer/fall time period ... I plan on working with some of our overseas partners to see what the range of ethics policies are in the U.K., Australia, South Africa, etc. ," Paul wrote in an email. "I would imagine that TABPI will play more of a role of endorsing one or more ethics policies (not just in the U.S., of course) and providing some links to different samples from various countries."
Furthermore, Paul said he had "agreed to be sort of a silent partner" and work with ASBPE as it rewrites its ethics policy.
Longtime readers of this blog know that I have a soft spot for TABPI because the group calls me a "b2b champion, full of interesting information. Not afraid to tell it like it is." And I'm so tickled by that description I'd put it on my business cards if I wasn't afraid it would make me blush.
And although I shouldn't have to say this, I will -- I didn't pay for that mention and link on the TABPI site.
I mention that because of the actions of another trade association that claims to represent journalists.
I received an email yesterday from
Patti Wysocki at the Newsletter & Electronic Publishers Association. I'd asked NEPA if that group had any plans for an ethics guideline. I found Patti's response less than encouraging.
"Our board of directors has voted not to have a code of ethics at this time. It has been considered several times during my 20+ year tenure here and every time we have concluded that we don't want to enforce a code of ethics and remove members who don't follow the code," she wrote.
Now I'd argue that enforcement is a separate issue. Ethics guidelines are guidelines, not laws. And not having an enforcement policy is not an excuse for not having an ethics policy.
I hope that NEPA will reconsider its decision. And it appears that is possible. "I would not rule it out for future discussion," Patti wrote.
But let me be frank. I don't anticipate that NEPA will do the right thing. Here's why:
Perhaps the most common ethical lapse in B2B journalism is disguising advertising content as editorial content. And not only does NEPA not tell its members not to do such things; NEPA does it itself.
Look at NEPA's homepage. On the left hand side you'll see a link for recommended suppliers. Click through, and you'll arrive at this list.
I have no doubt that many of the companies on that list are wonderful outfits worthy of recommendation. But that's not how they got on the list. NEPA doesn't review the suppliers. NEPA doesn't choose one competitor over another. Companies get on the list by paying to be on the list. If you pay a membership fee, you're placed on the recommended list.
I asked Patti about this, and suggested that NEPA was blurring the lines.
She disagreed.
"We are a membership organization. Those suppliers listed on our Website are members. They don't pay specifically to be listed on the site," she said.
Now perhaps I'm too rigid. Perhaps I'm naïve. But I find that reasoning grotesque.
It doesn't matter what NEPA chooses to call it -- a membership fee, a promotional fee or an advertising fee. It's all the same. The list is clearly a collection of paid links. And paid links must be marked as such.
Here's what ABM's guidelines say about such things: "Hypertext links that appear within the editorial content of a site, including those within graphics, must be solely at the discretion of the editors. Links within editorial should never be paid for by advertisers."
Over on the left-hand side of my blog, you'll see some links marked Trade Press Resources. I've had a link there for NEPA since the day I launched this site. But by the time you read this post, that will be gone.
That may not be much of a gesture. But it's the least I can do. I can't possibly recommend that any journalist use NEPA as a resource for anything.
On the other hand, if NEPA would like to see the link returned, the group can send me a check. Don't think of it as an advertising fee. Let's call it membership dues.
For more on ethics, look at this earlier post and the comments section.
For Folio magazine's look at ASBPE's decision to revamp its guidelines, click here.

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Monday, August 29, 2005

More on sources interviewing us

Last week I wrote about how citizen journalism has given new powers to reporters' sources -- allowing them to go public with their complaints about a story. The old saying about not picking a fight with anyone who buys ink by the barrel is no longer valid in a world where everyone buys by the barrel.
Today Steve Outing at Poynter points to another example of a source striking back at what he deemed unfair treatment in the media.
I agree with Steve -- this is a welcome development. By being more accountable to our sources, we become more accountable to our audience. In a post-objective world, transparency is the key to credibility.

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Friday, August 26, 2005

Standalone journalism and the small niche

Now here's something interesting -- a blog dedicated to covering a single company. (Thanks to Steve Rubel for pointing it out.)
I've been warning B2B publishers for awhile that their biggest competitive threat comes from their own staff and sources. The tools of citizen journalism allow anyone to be a publisher at next-to-no cost. And it's inevitable that talented people will emerge with compelling products to steal readers and advertisers from traditional B2B offerings.
I'll even go so far as to make this prediction -- we will soon see a slew of standalone, online, B2B publications being run by recently retired journalists. Those folks who have been working in your newsroom for 10, 20 or 30 years will no longer have to surrender a lifetime of industry knowledge when they walk out your door. Veteran reporters have always had value; now they can monetize that value themselves.
If you're a publisher, ask yourself honestly, what's to stop someone from your editorial staff from starting a product like the one above? Or one like this?

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Thursday, August 25, 2005

Edweek revamps Web site, will limit access

Edweek.org, the Web site for Education Week and Teacher Magazine, is moving to a paid-subscription model. For details, and an explanation of the reasoning behind the move, check out this post at the American Press Institute's Media Center blog.
Among the more interesting items is that Edweek expects the change to lead to a drop in readers, and thus to a decline in advertising revenue. To compensate, the company says it plans "to increase the number of advertisements on most of our pages." If you have a hard time following the logic of that, you're not alone. One person posted a comment suggesting that "it's not so easy to increase ad dollars."
More interesting, at least to me, is that the publisher plans to add blogs and RSS feeds to the site.

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The changing roles of journalists

My fellow B2B media blogger David Shaw came across an interesting piece about the role of journalism in the enthusiast press.
In brief, the reporters at a gaming magazine read Jay Rosen's provocative essay about journalism education "Things I Used to Teach That I No Longer Believe," in which the New York University professor looked at how citizen journalism, technology and post-objectivity ethics were changing journalism.
The reporters at GameDailyBiz then asked themselves what those same changes meant for their niche in the media world.
Take a look at their conclusions. And ask yourself those same questions about B2B media.

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Wednesday, August 24, 2005

Look! It's a Web site!

I've been so disappointed so many times of late when I see a press release that a B2B publication has redesigned its Web site. More often than not, the new site is sheer idiocy. There are no links, no graphics, no feedback function and no multimedia capability. It's just black words on white space. In other words, there's nothing about the product that indicates that anyone who worked on it has a clue about how the Web works. There are no break-out boxes, word chunking or subheads to indicate that anyone who worked on it has any idea of how people read on the Web.
Then I heard that CMP had redesigned some sites.
I took a look. And my heart soared.
Now don't get me wrong. These sites aren't perfect. But at least they speak the language of the Web.
For example, take a look at CRN's new site. Click on one of the main stories, and you'll see that there's a feedback function at the bottom that allows readers to post comments. There's some video content on the home page, and there are links to five in-house blogs. Take a look at one of those and you'll see external links (I'd like to see external links in the news copy too, but I'll take what I can get.)
Check out sister sites Channelweb and VARbusiness and you'll see similar functions (and a cleaner design.)
None of the things CMP has done are revolutionary. Yet combined they make for a compelling online product.

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Measuring and using RSS feeds

By now, regular readers of this blog know that I really like CMO magazine. And frequent readers know that I urge publishers to consider the possibility that RSS feeds are the first step toward a new world where content is separate from its container.
So now that CMO has published an explainer on RSS, I have to point to it.
Much of the article is about using RSS as a way to deliver advertising. I'm not convinced this will work. Nor is CMO, which notes that "RSS lacks standard performance metrics." But I have no objection to trying it, as long as publishers behave ethically.
But for consumer of news, RSS is "a no-risk proposition," according to CMO. If you aren't using RSS to organize your information sources, odds are you're not working as efficiently as you could.

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Tuesday, August 23, 2005

When sources write about us

Blogging and the other forms of citizen journalism are about the audience communicating with the media. The one-way lecture style of old-school journalism is yielding to a new, two-way conversation. I applaud this development. I am thrilled by it.
But I also recognize that as the audience finds it voice, the audience will find it has little need for a middleman.
And in B2B media -- where the audience by definition has specialized expertise -- I expect this newly empowered audience to become media competitors.
Yesterday I pointed to just such a threat.
Now BusinessWeek points to a similar phenomenon -- a source, armed with a tool of citizen journalism (a blog) and the core ethical value of the blogosphere (transparency), bypassing the journalist.
I applaud this development as well. Because I believe it will help force journalists to be more fair, more transparent and more professional.
For awhile now I've been suggesting that journalists consider posting their unedited notes, interview transcripts, etc. on the Web. I think that makes for a more complete, and thus more ethical, story.
Besides, as BusinessWeek points out, if you don't, someone else will.

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Monday, August 22, 2005

Blogging tradeshows; competing with sources

Tradeshows -- self-contained, short-lived and full of sources, products and events -- are the ideal places for B2B publishers to try blogging. Shows only run for a few days, and the culture of a tradeshow is all about new products. So why not experiment?
The people-filled floor of the tradeshow is an endless supply of material for interviews, videos, audio, etc. And the real-time style of the blogosphere is an obvious improvement upon the old tradeshow daily newspapers. Primedia Business has had some luck with this, as was noted by Folio magazine. And it seems that tradeshows have become the center of blogging world in B2B...perhaps because of the large numbers of people who blog about the tradeshow industry itself -- including TSMI, Expophile, Tradeshow Blues and MeetingsNet.
So a post on TSMI last week that sang the praises of a particular blog about a tradeshow caught my eye. Take a look, and take a look at the blog in question.
The blog isn't flawless (for example, I hate seeing the over-the-top marketing phrase "Xtreme" used to describe anything that does not involve the possible loss of life.). But it deserves credit for being experimental and creative. There are photos. There are audio files. There are comment sections. There are a few well-turned phrases in the copy.
But what should grab the attention of B2B journalists is that the blog was produced by volunteers at the tradeshow, not by journalists. In other words, it's one more example of the traditional sources of B2B media becoming producers of B2B media. I've been predicting a surge in such source-produced content. And the arrival of such new forms of competition from the people and companies we rely upon for information should worry us.
As an aside, I also think tradeshows are the ideal setting for experiments in what I call immersion journalism. But so far, no one has taken me up on that idea. On the other hand, marketers continue to develop similar applications to sell products.

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More on the direction of directories

Another publisher seems to agree that directories -- those revenue-rich, phonebook-sized B2B guides -- have a future in print.
Lebhar Friedman, owner of Chain Store Age, is publishing two new directories for retailer buyers. "2006 Buyers of Women's and Children's Apparel" and "2006 Buyers of Men's and Boy's Apparel" are available online, on CD-ROM and in the old-fashioned, paperweight versions that I love.
I've said before that I'm more confident about the future of print directories than I am about the future of many other print products.
But there's only one way to know if I'm right. Here's hoping that Lebhar Friedman or some other B2B publisher will share the sales figures for the various versions of their directories.

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Friday, August 19, 2005

Unethical advertising, unprofessional behavior

I suppose things will get worse before they get better.
AdAge has an interesting piece on the growing push by marketers to blur the lines between editorial and advertising. And if we're to believe this article, then part of the move toward unethical behavior is driven not by advertisers, but by publishers.
Take a look at this disturbing section of the article: "Magazine publishers, intent on offering unique programs to attract advertisers, have begun presenting their share of ideas, said Julie Roehm, director of marketing communications for Dodge, Jeep and Chrysler. 'We’ve talked about it several times and had all the big publishers in,' she said."
Ad Age says that the push for product placement in editorial has become so pervasive that the American Society of Magazine Editors is "finding it necessary to confront the issue more fully with more clearly worded guidelines to spell out its position."
Bravo for ASME.
The American Society of Business Publication Editors is also planning to update its ethics guidelines, as discussed here.
ABM updated its code of ethics in March, and the new document is quite clear in its call to divide advertising from editorial.
However, while ABM's guidelines are clear and professional, this post on ABM's blog is something else entirely.
I'm not sure exactly what ABM's spokesman was trying to say. The writing is less than clear. But I think it's fair to read the post as an attack on ASBPE. That's unfortunate. And I was pleased to see that Ira Pilchen, ASBPE's treasurer, responded in a comment on the ABM site.
Look -- there are hundreds of journalists in B2B media who have fought for decades to be treated as professionals, to work with dignity and pride. Holding the line between ad and editorial has been a tough battle for trade journalists -- far more so than in the mainstream press. That battle is getting tougher.
We have never needed the support of our trade associations -- ABM, ASBPE and TABPI -- as much as we do now.
This is a time for the associations to stand together with each other and with us. This is a time for all of us to applaud each and every attempt by an association, a journalist, a publisher or a salesman to do the right thing.

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Thursday, August 18, 2005

Sources from hell

If you've been in editorial for very long you've had at least one encounter with a crazy source. You know the type -- foul-mouthed, paranoid and none-too-bright. These folks tend to be consumed with the need to try and control their press coverage.
My all-time favorite lunatic was a guy who insisted that I had no legal right to write anything about his company (a publicly traded transportation company) unless he approved it. Of course I ignored him. And about every week or so he'd leave a nasty message on my answering machine threatening to sue me for violating something he called "business reputation privacy rights."
I had another source -- a transportation analyst -- who grew erratic and paranoid. He eventually took to issuing reports via FAX that accused reporters of working with FBI agents to hand control of U.S. markets to terrorists.
But it seems like I had it easy.
According to the New York Post, Patrick Byrne, the CEO of Overstock.com, has "routinely fired off profane and belligerent e-mails to analysts and reporters with whom he disagrees." Byrne has taken to complaining that many reporters have joined with a group of 1980s-era financiers "and a shadowy mastermind he called "the Sith Lord" to destroy his company.

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Wednesday, August 17, 2005

Veni, Vidi, Vici, Video

I had the good fortune to attend Boston Latin School, the oldest school in America. The school's curriculum revolves around the study of the classics and, of course, the Latin language.
Like most folks who attended Boston Latin, I have a soft spot for tales of Rome. And I'm actually snooty enough to believe that Quid quid latine dictum sit, altum videtur (Anything said in Latin sounds profound.)
And thus, sometime today, I'll download the "skin" for the Firefox browser that is part of HBO's marketing effort for its upcoming series "Rome." (More on this here.)
Just last week I mentioned a print ad for this same HBO series, and suggested that such creative ads offered protection against unethical behavior by publishers and sales staff. In other words, I think by encouraging creative accomplishments in advertising, we can take a stronger stance against the craven and weak among us. Good, effective ads are the defense against those who push journalists to write puff pieces for advertisers, disguise advertorial as editorial, etc. Good ads can help a B2B publisher resist the urge to destroy credibility in the pursuit of revenue. Or, as the Romans would say, bibere venenum in auro (drink poison from a cup of gold.)
Once I download the Firefox skin, I'm going to reread this piece on measuring the effectiveness of ads. Then I'll reread this piece on some playful ads. Then I'm going to reread this piece on the future of ads.
(NOTE: If you don't have Firefox, or don't know what I'm talking about, you're way behind. Read this. And heed the words of Cicero: Tarditas et procrastinatio odiosa est ( Delay and procrastination is hateful.)

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Tuesday, August 16, 2005

Ad Age understands the Web...to a degree

Ad Age has added RSS feeds (thanks to Rex for pointing this out.)
That's nice. I wish more B2B publications would do so.
But I'd be a heck of a lot more excited if Ad Age gave some indication it understood the Web better before it added another Web-based delivery system. You see, Ad Age is one of those sites that fail to understand the most basic premise of Internet media -- the Web is a web.
In other words, Ad Age doesn't provide external links.
I'm not the only person to notice this. Not linking outside your own site is increasingly looking silly, amateurish and cowardly. Publishers need to weigh whatever advantage they see in pretending that Web doesn't exist against the disadvantage of looking like a goof.
Besides, does anyone actually believe that their readers don't know how to use Google? Does anyone actually believe they are the sole source of news in their industry?
Note: Adweek doesn't do much external linking either. But they operate Adfreak , a site that is as filled with links as it is with insider info, quirky news bits and fun writing. Adfreak also has an RSS feed.

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Variety's old blood, new blood and bad blood

Variety has named Timothy Gray, a 22-year veteran of the entertainment-business publication, as editor.
But that won't be enough to get Gray an invitation to Variety's Centennial celebration, according to the New York Times. Variety's founding family is hosting a giant bash at Sardi's next month to celebrate the 100th anniversary of the magazine. But no one hired after 1987 is invited. Not Gray, not editor-in-chief Peter Bart, not anyone.
The host of the party is Syd Silverman, the 73-year old grandson of Variety's founder. Silverman sold the magazine in 1987, and he's inviting only those folks who worked at the publication when it was run by his family. That's unfortunate...but probably not unexpected. B2B media is full of formerly family-run publications. And my experience has been that the culture clash between big media and family-run companies can lead to bitterness that lasts for years.
But what's interesting to me about the Variety party is how gracious the company's present owners are about all this. Reed Business has given its blessing to the bash, even allowing Silverman to use the trademarked Variety logo. I dare say that such a sophisticated approach to public relations and such an adult way of handling a difficult situation is a rarity in publishing.
Longtime readers of this blog know that I am not a fan of Variety. But I have to congratulate Reed and Variety for acting with such aplomb.

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Monday, August 15, 2005

Work online, make more money

The guy who can report a news story and write it up for publication is worth less to me than the guy who can report the story, write it and add a video clip.
So I'm not surprised by the latest survey that shows online, multimedia journalists are paid more than single-medium journalists. Similar surveys in the past have yielded similar results.
I don't expect this trend to continue, but that's because I think multimedia skills have become a requirement of journalism. Being unable to edit a sound file, create a hyperlink, resize an image, or create a slideshow is no more acceptable than being unable to type. Soon there will be no breakout of salaries by medium, because there won't be any more print-only reporters or TV-only cameramen or Web-only journalists.
I'm actually old enough to remember when pagination systems first came to the publishing world. I knew paste-up guys in the back room who were convinced that their skill set -- deep and narrow -- had value. They're all gone now. The smarter folks sensed that the world had changed. They learned the early versions of Quark and PageMaker. Look around your newsroom. Odds are some of those people are working on your copy desk even today.
The lesson is simple: either acquire multimedia skills or find another career.

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