Learning to listen

I'm heading out on the road for a few days, and won't do much, if any, posting to this blog.

Until then, take a look at the cautionary tale in today's New York Times about a journalist who behaved unprofessionally and fraudulently on his blog. There's much to be learned here, particularly about how to handle hostile comments online. But the thing I like most about the article is the following quote, which succinctly explains the anger, misunderstanding and blunders that often come when old-media journalists move into new media:
"Blogs, which may look like one more way to publish, are first and foremost a way to listen, something that journalists at established outlets don’t necessarily do well."

tags: journalism, b2b, media, trade press, magazines, newsletters, business media, journalism education