Wednesday, December 13, 2006

Comments on no comments

A reader sent an email urging me to take a look at ABM's MediaPace blog because "someone posted a comment for the first time in more than a year!"

Longtime readers of this blog know I have disliked MediaPace since its beginning. There's no need to rehash the reasons. You can click here to read a history of my criticism. Suffice it to say I never found a compelling reason to read MediaPace. And I know that many folks in B2B journalism shared my dislike of the product.
Certainly MediaPace never seemed to generate much interest. And a quick look through the archives shows that the email I received was almost right.
There have been two comments posted to MediaPace in the past year.
Just two.

Now there are many ways to measure the value of a blog. Comments are just one of them. But comments are certainly one of the better ways to measure "engagement." And the truth is that the B2B publishing community has not appeared particularly engaged by MediaPace.
On Dec. 7 of last year, Paul Woodward posted a comment that can hardly be called flattering.
Then there were no comments from anyone ... for months.

MediaPace went dark briefly over the summer. Shortly after the blog returned, Folio's Tony Silber posted a brief comment on July 19.
Tony commented again on Aug. 28, noting a major change. Someone new was blogging for MediaPace, producing what Tony correctly noted was "a great post. Fun, opinionated, but with a message. "

That new blogger, Sara Sheadel, has continued to write witty and insightful posts. Her work has proven to be a delight. And as a result, many of us in B2B journalism have begun to read MediaPace again.
So it was inevitable that the long comment drought should end.

There's something else worth noting here ... because it can serve as a guide to any journalist in this new world of conversational media. The comment to Sara's post is a criticism, albeit criticism given in a less-than-nasty tone. Sara handled it with grace and wit and diplomacy. She didn't ignore it. She didn't attack. Instead, she corrected an error. She made at least one reader smile. And she kept the conversation going.
And that's what makes for good blogging.

For some background on Sara, click here.

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Monday, December 11, 2006

Blogito, ergo sum

I had a conversation a few weeks ago with Rex in which I said part of the reason I blog is that, for me, the act of blogging has become part of the act of thinking.
I'm a writer. And when writers think, we think as writers. Sometimes that means we think with pen in hand. Sometimes not. But it always means we assume there is an audience for our thoughts. It is that single personality trait -- an arrogance of sorts -- that allows us to be writers.

But blogging has changed something. In the old days, I felt that my thoughts had to be completely formed before someone read them. In fact, there had to be agreement that my thoughts were fully formed. Because there was always at least one editor who had to believe that my thoughts made sense.
But in blogging, things are different. Just as thinking and writing have always been linked in my head, now thinking and publishing are linked. I can share my thoughts as they form. And, sometimes, when I'm lucky, a reader will comment or some other blogger will write something and eventually my thoughts clarify.

I thought of these things today as I sat down to write about, to think about, a post from the New York Times DealBook blog. DealBook is reporting on a visit by Jim Buckmaster, the chief executive officer of Craigslist, to the UBS global media conference. In brief, the Wall Street folks at the meeting were completely perplexed by Buckmaster, who said he wasn't interested in maximizing revenue.
Take a look at the post here.

I read that piece early this morning, and it's hard for me to describe how delighted I was by it. I found myself smiling like a fool for a good half-hour. And at one point I logged on to Craigslist just so I could look at the site again, even though I had been apartment hunting on it just last night.
But as I blog this morning -- as I write, think and publish -- I'm not quite sure why I find it so funny that Wall Street doesn't understand a company "that exists to help Web users find jobs, cars, apartments and dates — and not so much to make money."
I suppose part of the reason I'm so pleased by this is because I find many of the denizens of Wall Street to be hideous. I've lived much of my life here in New York, and much of what I dislike about this town can be traced to the more vile characters that work in finance. And I like any story that makes such people look like fools.
But the primary reason I liked the story so much is because I felt, somehow, vindicated by it. A good portion of my career has involved trying to convince wealthy people that a publication's primary purpose is to serve its readers and its workers. And if I had a dollar for every private-equity investor, overpaid executive, Blackberry-addicted venture capitalist and cash-flow-crazed M&A advisor who didn't understand me, I'd be as rich as they are.
But those people have to listen to Craigslist. Craigslist is big. And big makes them drool.

Longtime readers of this blog know that I was once vice president of online content at Primedia Business. That company had been saddled with hundreds of millions of dollars in debt by Wall Street wizards. And yet you could spend weeks there without ever running into anyone in top management who thought that was a bad idea. One of these guys once told me that the problem with the company wasn't an unreasonable debt load, the problem was that the company had "too many editors in places like Kansas where they all want to go to the kids' Little League games instead of work." Those people, unwilling to work longer hours for less money in order to service the debt, needed to be replaced, he said.
Under any circumstances, that conversation would have offended me. But the scene that day was like some sort of parody of greed. We were having lunch in the executive dining room of a leveraged buyout firm. And he was drunk.
I don't know what became of that guy. I don't much care. But I expect that if he was at the UBS conference he was perplexed by the man from Craigslist.

Of course Primedia Business is no more. First small pieces were sold. Then dozens of people lost their jobs. Then big pieces were sold and hundreds of people were laid off. And then what was left was sold again.
Now, 16 months later, the New York Post says that new buyer has $847 million in long-term debt.
And in the end, all this seems so silly and endless and wrong.

So perhaps what I would say if my thoughts were well-formed is this: I'm pleased when someone like Craigslist's Buckmaster says "no." Because it will give me strength the next time I have to remind someone: "It's about the readers; it's about the journalism; it's about the staff; it's not about you."

For an earlier post of mine about Wall Street and trade publishing, click here.
Click here to read how just a few months after VNU was acquired by private equity investors, the company is laying off some 4,000 workers.

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Friday, December 08, 2006

Jon Udell leaves journalism ... sort of

Jon Udell, arguably the most talented guy working in B2B journalism, is leaving B2B journalism.
Sort of.
Jon is departing InfoWorld for a new gig at Microsoft. But according to Jon, little will change in what he does each day. "The details aren't nailed down, but in broad terms I've proposed to Microsoft that I continue to function pretty much as I do now. That means blogging, podcasting, and screencasting on topics that I think are interesting and important; it means doing the kinds of lightweight and agile R&D that I've always done; and it means brokering connections among people, software, information, and ideas -- again, as I've always done."

It's too early to tell just what Jon's work will look like when it's published by Microsoft. But I'm not worried. First, it's a pretty good bet that Microsoft hired him because it respects him, not because it thinks it can control him. More importantly, Microsoft has already demonstrated with Scoble that it has the wisdom to let its workers share their thoughts with the blogosphere. (In fact, with nothing more to back this up than my hunch, I'm going to say that Microsoft is hiring Jon partly because it misses the credibility that Scoble lent it before he jumped ship.)

Certainly Jon's decision is a blow to IDG. And since IDG is a client of mine, and one of my favorite B2B publishers, his departure saddens me. Besides, there is something a little sad for all of us in B2B publishing when one of our own decides the opportunities are greater elsewhere.

For an earlier post of mine about Jon, click here.
For Rex's take on Jon's new job, click here.
Click here to see how marketing sites are becoming more like media sites.

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Thursday, December 07, 2006

Socrates would have skipped the hemlock if he had the Web

I was educated by Jesuits.
So in my spare time I like to think about the big questions ... the sorts of things that have puzzled philosophers for centuries.
Before there was a Web, I'd pose these questions to an indifferent universe. I would cry out in the night, but no answers would come.
Now, of course, things are different. I have a computer. The answers are always near.

For example, there were three such questions bouncing around in my head this morning as I brushed my teeth.
First, can I compare apples to oranges? The answer, as it turns out, is here. (Thanks to David Shaw for pointing me toward it.)
Second, why are there so few self-tagged Gnostic bloggers? Click here and scroll down to find the answer, but it's mostly because Technorati is not all-powerful.
And third, is it unethical for someone in public relations to behave unethically? Actually, as of press time, no one had yet answered that question in this empty B2B publication forum.

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Thursday, November 30, 2006

Too late. The future is now the past

I had some computer problems last weekend. It was nothing major, and I got things fixed pretty quickly. But there was a brief period of time when I had to use a back-up laptop that I have sitting under my desk.
I'm glad I did.

I booted up the old laptop, logged on to the Web, and promptly got a message about upgrades from Microsoft. I agreed to accept the upgrades, and within a few minutes I was looking at the new version of Internet Explorer.
Now I've written about the new IE before. I loaded the beta version on my other computer several months ago. And I warned then that it was time for B2B publishers to make sure their sites were compatible with the new version. More interestingly, I noted that the beta version of IE 7 had RSS functionality built in, just like the Firefox browser. And I warned that billions of computer users were about to find that out that RSS was a remarkable way to consume information and that "when IE 7 starts appearing on desktops around the globe, you don't want to be the only publication in your space that users can't access through RSS."
Now IE 7 is here. And time, it seems, has run out.

For information on other new stuff from Microsoft, click here.
For more on RSS and how to use it, click here.
For an interesting look at how a reporter uses RSS to monitor his beat, click here.
For a look at yet another development that "will drive the adoption of RSS without the user needing to know what the heck a feed is," click here.

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Tuesday, November 28, 2006

Eye on the new prizes

Not that we need any more evidence that the world of multimedia journalism is here to stay ... but it is sort of fun to make note of each new development.
Consider if you will the implications of the announcement that the Pulitzer Prize Board will now accept videos and graphics from newspapers as part of their entries.
Or take a look at the submissions to the National Press Photographers Association's first ever contest for multimedia stories.
Or check out the American Society of Business Publication Editors, which is now offering prizes for blogs, newsletters and multiplatform products.

But if it's so clear to so many that online journalism -- marked by interactivity, sound and video, links, usability and conversation -- has arrived, then why are there still so many B2B sites that are simply awful?

For Angela Grant's take on the NPPA awards, click here.
For an earlier post of mine about B2B publishers that don't understand online journalism, click here.

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Monday, November 27, 2006

They think you're a whore

Hey...remember that problem a few months ago when VNU began running ads inside its stories? Well VNU backed away from that offensive practice after I complained. (If you missed that incident, please go back and read the post I wrote that day as well as the comments from readers.) But it appears that other publishers are willing to trade their integrity for pennies.
According to today's Wall Street Journal, "some mainstream journalistic Web sites, like those of News Corp.'s Fox News, Cox Enterprises Inc.'s Atlanta Journal-Constitution and Hearst Corp.'s Popular Mechanics magazine" are using the same, offensive "in-text" ad links as VNU did.

The Journal article is predictable in its arrogance and its shortcomings -- pointing a finger at B2B journalism and blogging, but failing to discuss VNU's decision to pull the ads: "Still, in-text advertising is gaining traction, in part because it appeals to many sites on the Web that don't focus on hard news, such as feature magazines, trade publications and blogs."

But try not to be too offended by the implication that we in trade publishing are ripe for the whore's life. Instead, get angry. And get ready. Because if the Journal is right that this in-text-ad foolishness is gaining traction, then we can expect more offensive behavior from some of the more offensive folks in our industry.
And we're going to have to fight that.

For more of my thoughts on this issue, as well as a link to Folio magazine's coverage of the VNU scandal, click here.

Update: Bill Mickey at Folio magazine is also offended by the in-text ads.

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Wednesday, November 22, 2006

My past is the model for the future, according to the Atlantic

I was looking at the blog of my friend and fellow B2B blogger David Shaw, and saw a post that links to an interesting article in the Atlantic about the future of newspapers. That article's author, Michael Hirschorn, offers "a modest proposal for reinventing newspapers for the digital age."

There's nothing shockingly new in Hirschorn's piece, but it is well-written and it's not defensive. And those two characteristics make it far superior to much of what the print world has written about the Web world.

But my favorite part of Hirschorn's essay is when he suggests there is already a model for the new style of newspaper site he envisions: "In fact, there’s a rough model for this emerging already: it’s called About.com, a desperately unglamorous site that features hundreds of freelancers who can tailor their part of the site to the needs and desires of their users. The (New York) Times bought it last year for $410 million, and it is currently the company’s primary growth area."
Longtime readers of this blog know that I was once a producer at About and later an executive at the company that bought it, Primedia. And my job involved overseeing all the B2B sites in the About network. And as I said in a comment to David's post, "even back then we knew we were on to something. And yep, even back then we knew we were "desperately unglamorous."

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Tuesday, November 21, 2006

Getting religion about agnostic links

When I visit a Web site for the first time, few things make me feel better than seeing agnostic links. A site that links to rivals and competitors is putting me -- the user -- first.
But if you're a longtime reader of this blog, of if you've attended one of my speaking engagements, then you know I've often felt like some sort of lone crackpot when I've made the argument that "journalists have an obligation as journalists to point to information of value no matter where they find it."

But time passes. Things change. And the same ideas that were rejected by nearly everyone in B2B publishing just a few years months ago are now being adopted by the smarter folks in the industry.
Take a look, for example, at this story on Prism's Registered Rep magazine. Scroll to the bottom and you'll see external links to stories by Bloomberg and the New York Post.
Or even better, take a look at the newly redesigned Web site of JCK magazine, a Reed publication that covers the jewelry industry. Scroll down the home page a bit and you'll see an entire section of agnostic links called "Jewelry related news from around the Web." Drill down a bit and you'll find links to stories by competitors such as National Jeweler. Follow a link to National Jeweler and you'll find that it too has decided that the readers come first. That magazine launched a redesigned site earlier this month and promises to provide stories "whether they come "from National Jeweler, other trade magazines, newspapers, online services or the consumer press."

Time passes. Things change. And in this week of Thanksgiving, I want to offer my thanks to everyone who has come to believe, as I do, that the way to keep a reader is to serve him.

(Disclosures: I was once an executive with Prism. Reed is a client. And I'm a longtime fan of Whitney Sielaff, the guy who runs National Jeweler.)

To read about how the newspaper industry has learned to use agnostic links, click here.
To hear a podcast about how an old-time magazine brand has learned to embrace new media, click here.

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Wednesday, November 15, 2006

Writing about the future from the past

I read an article yesterday in the most recent print edition of BtoB magazine about how "B-to-b media executives at the forefront of the digital revolution say they are adopting Web 2.0 as a philosophy as well as a growing group of technologies."
It was a pretty good piece. And I got a kick out of it ... but largely for personal reasons. Because when the reporter went looking for people "at the forefront of the digital revolution" she found Prescott Shibles, the smartest guy who ever worked for me, as well as executives from IDG and Reed Business, both clients of mine. And I like to think that I've played a role in getting these folks to embrace community and interactivity and to accept that the philosophy of Web 2.0 leads to superior forms of journalism.

So last night I sat down to write a post about that article and several others that appear in a BtoB special report on Web 2.0. But when I reread the article online, I found myself shaking my head rather than smiling.
Because I couldn't stop thinking how utterly silly this stuff looked on the Web site. There were no links. There was no feedback function. And the subheads were in the same font size as the rest of the copy. This was shovelware, pure and simple and ugly.
In other words, these are articles about Web 2.0 in a publication that continues to struggle with Web 1.0.
(Take a look at what I mean here, here and here.)

Regular readers of this blog know that I applauded Crain, publisher of BtoB, when it introduced links in BtoB's online copy several weeks ago. But that foray into a more interactive style of publishing seems to have died a premature death. I did a quick scan through more than a dozen recent stories on BtoB last night and found nary a single link.
I don't know what has changed. I don't know why BtoB experimented with links; I don't know why it has abandoned them.
But I do know this: you don't have to be one of the people "adopting Web 2.0 as a philosophy" to understand that writing for the Web is not the same as writing for print. And although links, comment functions and a cursory knowledge of design are not the ultimate goals, they are a start.
And mid-November of 2006 is awful bloody late to start.

To read an earlier post about a positive change that another Crain publication has made, click here.
To read about a scandal at another Crain publication, click here.
To read an earlier post of mine about linking, click here.
To read what Scoble says about what comes after Web 2.0, click here.

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Tuesday, November 14, 2006

Letting our sources speak for themselves

Last week I posted something to this blog about a presentation I'd seen by Jason Brightman of Harris Publications. And in that post I mentioned briefly that Jason's XXL magazine "does many of the things that I urge B2B publishers to do," including "hire outside experts to blog on your site."

Well this weekend a reader of this blog pointed out that Multichannel News, one of the Reed Business publications I've praised of late for making a number of positive changes online, now features blogs by industry experts. Take a look at the home page. The blogs appear on the left- hand side of the page, and the authors read like a who's who of the cable television industry. Among those now blogging for Multichannel are Henry Schleiff, the chief executive officer of Hallmark Channel; Kyle McSlarrow, president of the National Cable & Telecommunications Association; and Gerry Laybourne, CEO of Oxygen.

Now don't get me wrong. The Multichannel blogs aren't flawless. For example, I have yet to see a link of any kind in any post. And that's just silly. Also, there seems to be no central location on the site where I can find all the blogs.
But I don't want to get all nit-picky. The bottom line is that I love this feature. And I expect it will only get better as the industry bloggers and Multichannel's editors grow more familiar with the process and culture of blogging. (DISCLOSURE: Reed is a client. And I've discussed the idea of outside bloggers several times with Reed editors and executives. But I can't take credit for the decision to add the bloggers to Multichannel News.)

For a long time I've been telling B2B journalists that they now face competition from the least likely of places -- their own sources. In a world where blogging software allows everyone to be a publisher, the journalist's role of gatekeeper has lost some of its value.
One way to maintain our importance to the industries we cover is to take steps to ensure that we become a part of the new conversations that emerge among our readers, sources and competitors. And one way to do that is to ask our sources to blog in our communities.

To read about a new magazine that's using outside bloggers to help build an online community, check out this piece in Folio about ReadyMade.
And lest you think that I only like magazine blogs when they're written by folks from outside the magazine, check out what I've said elsewhere about the blog run by ReadyMade's competitor, Make magazine.

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Wednesday, November 08, 2006

Why pay for what's free?

Until yesterday I'd never seen the Web site of hip-hop magazine XXL. That may surprise some people, given how well known it is that I'm as hip and fashionable as a 47-year old can be. Nonetheless, hip-hop isn't on my radar.
But yesterday I attended Folio's E-Publishing Strategies seminar in Boston. And one of the speakers was Jason Brightman, director of Web and emerging technologies at Harris Publications, parent of XXL.

Jason walked us through the site. And much to my delight, XXL turned out to be a sort of poster boy for how I think a magazine Web site should work. I won't steal too much of Jason's thunder. You should try to catch him yourself the next time he speaks (The E-Publishing seminar will be given in December in Chicago. I'm not sure if Jason will be there.)
But suffice it to say that XXL does many of the things that I urge B2B publishers to do, chief among them:
1) hire outside experts to blog on your site;
2) use Flash for your video; and
3) avoid overlapping your Web and print content.

But what I find most interesting about XXL is that it's built with WordPress -- the free, open-source software popular with bloggers.
As luck would have it, I've been doing a lot of arguing of late about content-management systems. Almost everyone I know in magazines is using some sort of overpriced dinosaur to put their stories on the Web. And when I suggest that it may be time to dump their existing CMS and use a free system, people tend to freak out.
No one seems to believe that free software can do a better job than the something that costs tens of thousands of dollars. And even though there are millions of examples of great sites running on WordPress, I haven't been able to point them toward a great magazine site that uses the system. (Note: there are examples of top-notch publications run on other open-source systems. Check out the Onion, powered by Drupal. Or look at anything owned by Prism -- all its sites are run on a modified version of Bricolage, which was originally built to run Salon.)
So I'm just thrilled to have an example of a gorgeous site with millions of page views that runs on WordPress, which happens to be my all-time favorite piece of publishing software.

For more on using WordPress as a CMS, click here.
For a comparison of existing CMS systems, click here.

(Addendum: 1/24/08 -- Last year Jason Brightman left XXL and joined the staff of IDG, one of my clients.)

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Thursday, November 02, 2006

Penton and Prism are one

I just saw a copy of the internal memo announcing that Penton has been acquired by Prism Business Media. There's no official announcement yet (at least not that I've seen), but the deal has been rumored for quite some time. So I don't think anyone is surprised. (ADDENDUM: It's official.)

For some folks, the most interesting thing about the deal is the continued transformation of Bruce Wasserstein into a B2B media mogul (he owns ALM and has a stake in Hanley-Wood in addition to owning Prism.) And not to take anything away from Bruce, but I'm far more interested in some of the smaller players in this deal.

Longtime readers of this blog know that I was once the vice president for online content at Primedia Business, the predecessor of Prism. And I've heard over and over again in recent months that it's the folks I worked with there in the new-media department that have become the key to Bruce's plans.

So congratulations to Prescott and Pete and Rob and all the rest of the crew. Take a few minutes today to pat yourselves on the back. Because although the money may belong to Bruce, the accomplishments are yours.

For David Shaw's take, click here.
For Folio's coverage of the sale, click here.
For BtoB's coverage, click here.

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Wednesday, November 01, 2006

Here comes daylife

I've started a few businesses in my time. And within a few weeks I'll be helping an old friend and client launch an online news service. The debut of a business can be a stressful time. It seems as if everyone is watching, and it can feel as if everything is going wrong.
But the truth is that my business debuts have been quiet affairs. At no time have I done anything that was as closely watched as what Jeff Jarvis and Craig Newmark are about to do.
And for that, I'm grateful.

According to Paid Content, daylife will soon see the light of day. The distributed news platform was founded by Upendra Shardanand; but Jeff is an adviser and Craig is an investor and everyone in the media world will be watching it.

Daylife may turn out to be remarkable. Or it may not.
But what it won't be is unnoticed.

For Dan Blank's thoughts on the upcoming launch, click here.

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Friday, October 27, 2006

Google builds a search engine for me

I'm easily confused whenever anyone starts talking about vertical search. I know this stuff is important. And I know that databases full of "rich data" help pay the bills at many a B2B publishing company.
But the truth is that I'm a word guy, not a data guy (although I recognize that Adrian Holovaty is right to believe that the two worlds are merging into a new form of journalism.) And when someone starts talking about vertical search, my brain goes numb pretty quickly.

But even someone as uninterested as I am in the subject knows that something remarkable has happened in the last few days. Google has unveiled a new service called Custom Search. In a nutshell, it allows anyone to download a vertical search application for their site and then choose what it will include.

Russell Perkins, who runs InfoCommerce Group, is the king of databases and directories. In an email newsletter to clients, later posted on his blog, he said "Google Custom Search, which is built off the Google Co-op platform, in essence creates a filtered look at the main Google index, so you can combine the breadth of the Google search engine with your own expertise about which sites are most relevant to a specific topic. It’s a powerful combination, and did I mention, oh so easy. Google even remembered monetization this time: AdSense ads surround the search results, but Google will happily pay you a percentage: just check the box on the set-up screen."

Russell decided to give the Google service a try... and installed it in about 30 minutes.
Take a look at the InfoCommerce site. The new vertical-search box is on the left-hand side just below the first screen.
Matt Mullen, a B2B journalist and blogger, was even faster. He installed it in 20 minutes (no shame on Russell. Matt is younger)
Click here to see the box on the upper right-hand side of Matt's blog.

Heck, when something is that easy, and that valuable, how can someone not add it to a site? I may even build a search box myself if I can find a few free hours (I'm just being realistic about the time required. I'm older than Matt, and have a shorter attention span than Russell.)

For more on Google Custom Search, check out CNET's coverage here.
Click here to see what IDG's Colin Crawford has to say about the service.
Click here to read Rex's thoughts.

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Thursday, October 26, 2006

What I didn't say

I'm back home at my desk after three days at the Folio: Show. And it hasn't been easy to readjust. My typical working day involves email and phone conversations interrupted by baby talk from my five-month-old daughter. But at the show I had real conversations, in person, with grown-ups that share my interests.
And I miss it already.

I co-hosted a session Tuesday morning called "Blogs, RSS and More: Editorial in the E-Media Age." I was pleased with how things went, and more than a little bit amused. I did a similar session at the Folio: Show two years ago, and fewer than a dozen people showed up. But this time the room was packed.
I doubt very much that I've gotten more interesting in the past 24 months, so I can only assume that more folks in the magazine industry are beginning to think about the sorts of things I like to think about.

As I've mentioned here before, I like to do a post-game analysis after a speaking gig. And last night I sat down with my note cards and realized that on Tuesday, unlike in many other instances, I was able to at least touch upon almost every subject I wanted to discuss.
Neither I nor my co-presenter Janice Castro did a formal presentation. Instead, we simply opened the floor to questions.
Most folks seemed most interested in basic, how-to information about content-management systems, multimedia software and writing for the Web. I used that as a chance to voice some of my key ideas for the session: best cheap thing to do right now (spend $40 on Soundslides), most fun way to understand online communities (join Second Life), the quickest way to learn RSS and become a better reporter at the same time (sign up for Bloglines) and the best subject for a debate back in the newsroom (Creative Commons.) I also managed to plug Mindy McAdams' book, Rex's blog and the good folks at J-Learning.

In fact, although I didn't get a chance to show some of my favorite sites or talk about some of my favorite journalists, there was only one major topic on my list that I didn't mention at all. No one asked about it. And I didn't raise the issue myself.
But that's not a problem. I tend to agree with the guest blogger at Read/Write Web that we still have some time to figure out what the effects of personalized news services will be on our industry. But time passes quickly these days, so I'll put the subject on the agenda the next time I speak.

For coverage of the keynote speeches at the Folio: Show, click here.
For coverage by the blog of NXTbook, click here.
For a review of Robin Sherman's dance routine, click here.

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Friday, October 20, 2006

Going to the Folio: Show

The Folio: Show is next week here in New York City. I'll be attending every day, and I'm joining Janice Castro from Northwestern's Medill School on a panel Tuesday morning called "Blogs, RSS and More: Editorial in the E-Media Age."
If you're going to be at the show, drop me an email and let me know. I'm hoping to catch up with old friends, meet some online friends in the real world for the first time, and find some new friends.

If you haven't registered yet, it's not too late.

See you at the Hilton.

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Tuesday, October 17, 2006

Redesigns, relocations and returns

Longtime readers of this blog know I haven't always been kind to Variety. In posts such as this one, I've said the Web site of the showbiz bible was a "a mess of cluttered design and poor taxonomy" that "crashes more than any other B2B site I visit."
But the truth is that in recent months the sites of Variety and sister publications Multichannel News and Broadcasting & Cable have gotten better and better. More material has been moved in front of the firewall. Links are more frequent. There are RSS feeds, podcasts, more Web-exclusive items and an overall general sense that the entertainment magazines of Reed Business are truly learning to love online journalism.
This shouldn't be a complete surprise. As I told the French, Variety has used blogs more effectively and more appropriately than much of the rest of the B2B world. And if you've ever heard me speak about online journalism, you know that I often use the Variety site as an example of compelling multimedia work.
But I always hesitated to truly embrace Variety because the site itself was ... well ... just plug ugly.
But everything old is new again. Variety has debuted a new look. And I for one am thrilled. Take a look. See if you agree that the 100-year old magazine has become a symbol of best practices in online publishing. (Disclosure: Reed is a client, and I played a very small role in the changes at Variety.com.)

When I talk about best practices in online journalism, one of the places I point to is the Web site of Reinventing College Media. I've loved that site since it debuted a year ago. I find there's something compelling about watching the people who teach journalism as they learn new forms of journalism. But RCM appears to be gone. And the folks who founded it have changed names and URLs. Take a look at the new site, and make the appropriate changes to your bookmarks and news readers. (Disclosure: RCM is a service of College Media Advisers. I serve on a CMA professional advisory board.)

And as long as I'm talking about changes at B2B Web sites, let me take a second to say "welcome back" to David Shaw. David's business is thriving. And that has made it difficult for him to find the time to post to his blog. But he's back. And I'm thrilled.

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Thursday, October 12, 2006

Plagiarism's pain

Back in the early days of the Internet boom, I was an editor and producer at CNNfn.com, the online operation of CNN's financial news network (The network is gone, but the Web site continues on as CNNMoney.com)
Lou Dobbs was the boss. He ran the TV network and the Web site as well as hosting two TV shows. And he had a reputation for being a little on the nasty side.

One day a reporter from the Wall Street Journal called. He was upset, albeit in a low-key and professional way. He claimed that one of our reporters had plagiarized his work. We did a quick investigation and found he was right. One of our staffers had placed her byline on a Wall Street Journal story, and we had published the stolen story on our Web site.
We fired that reporter.
And then we braced ourselves for a meeting with Lou.
We gathered in a conference room near Lou's office. There was nervousness among us. We felt a sense of collective guilt. One of us had committed an unpardonable sin. We expected yelling from Lou. We worried that others would be fired for having failed to uncover the plagiarism ourselves.
But what we got was quite different.
Lou didn't raise his voice. No one was fired. Rather, Lou just seemed sad. And that sadness wound up filling the room ... displacing the anger, the fear, the guilt and whatever else we felt.
In the end we published an apology. And I think it was Lou who later called the Journal to express our regret. But even before I left that conference room I knew that in some unexplainable way we had all become better journalists -- not because of the plagiarism, not because we had fired the offender, not because we would be on guard in the future, not because we'd survived a scandal or learned a valuable lesson.
We were better journalists because Lou had reminded us that the appropriate response to plagiarism by one of your own isn't anger, it's pain.
I thought of that day again when I heard that Computerworld had been victimized by a plagiarist.
I know that the folks there have become better journalists because of what has happened.
And I know that because I see it in every word in this remarkable editorial by the magazine's editor-in-chief Don Tennant. Please give it a read.
(Special thanks to Martha for pointing me toward Don's editorial.)

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Thursday, October 05, 2006

More change for the better

I'm feeling positively giddy.
Take a look at this story on the Web site of Crain's Investment News. Or look at this one. Or this.
Notice anything? Each of them is attributed.
Just two months ago I used this blog to complain that Investment News engaged in the annoying and unprofessional practice of not disclosing the sources of news stories. Investment News, apparently frightened that someone might actually read another publication, used the phrase "according to published reports" every time it summarized an exclusive story from Bloomberg, the New York Times, the Wall Street Journal or any other publisher.

I don't know the inside story of what prompted the shift at Investment News. I sent an email to editor Jim Pavia yesterday morning. But I haven't received a response.
Nonetheless, it does seem Investment News has had a change of heart. And that has gladdened my heart.
(Now it's probably too much to hope for .... but I will hope that Investment News will eventually learn to link to the sources of its summaries and to source material for its original stories.)

The change at Investment News comes a little more that a week after my complaints led VNU to end the use of inappropriate advertising links. And it was just a few weeks ago that BtoB magazine, also a Crain publication, began using external links in its copy -- something I'd been pushing it to do for a long time.

So with all these changes -- each of them making for better products and an all-around more professional environment in B2B journalism -- is it any wonder that I'm giddy?

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